Booking Conditions:
1. Payment is required 30 days prior to arrival on Norfolk Island. If payment is made by credit card a 3% surcharge will apply.
2. Should any passengers or group cancel less than 14 days prior to scheduled arrival on Norfolk Island 100% cancellation fees will apply. If cancellations are made due to the Covid-19 Pandemic any payments will be held in credit for 12 months from original date of travel or until travel is permitted.
3. Pinetree Tours reserves the right to at its sole discretion only to accept itinerary alteration requests during the 14-day non-cancellation period.
4. Pinetree Tours rates and prices are subject to change without notice.
5. Child Rates apply for children 3-12 years inclusive. Under 3 years FOC on all tours. Full adult rate applies for children 13 years and over.
6. Passengers with disabilities are welcome on Pinetree Tours coaches and tours providing they are accompanied by a person capable of providing all assistance required and do not require special assistance from Pinetree Tours personnel. Pinetree Tours reserves the right to not carry anyone where it is felt they cannot cope with the requirements of the coach tour travel and who may require services and facilities which Pinetree Tours cannot guarantee to be available. You agree to not hold Pinetree Tours responsible for any decision made by them or any service provider to refuse to carry you.
7. Pinetree Tours constantly strives to improve tour itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary we reserve the right to vary itineraries and to substitute inclusions.
8. Due to the ongoing Covid-19 Pandemic Pinetree Tours have made the decision that all current and future passengers travelling on board our tours will need to be fully vaccinated. We will ask for a copy of your Vaccination Certificate or certified Medical Exemption as proof.