Cookies

Norfolk Island Tourism uses cookies and similar technologies to enhance the functionality of our website and analyse website usage. Third-party services, such as Google Analytics and Hotjar, may collect and process data regarding your interactions with the site, including pages visited, duration of visits, and device type. By using our website, you agree to the use of cookies and the data practices outlined in this policy. You can control your cookie preferences through your browser settings. For more details on how Google collects and processes data, visit Google’s Privacy Policy and Google Analytics Terms of Service. For more information on how Hotjar collects and processes data, visit Hotjar’s Privacy Policy.

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Norfolk Island Tourism handles and protects your PII in accordance with commonly accepted privacy principles. Data collected via Google Analytics and Hotjar will be stored according to the data retention policies set by these providers. Typically, this may be for up to 14 months or longer depending on the type of data. This information is used solely for improving the user experience on our website.

Norfolk Island Tourism reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy sent via postal mail to:

Norfolk Island Tourism
PO Box 95
Norfolk Island

What Information we collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Norfolk Island Tourism collects PII when you:

• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Norfolk Island Tourism

• Contact
Norfolk Island Tourism collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How we use your information

Norfolk Island Tourism uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.norfolkisland.com.au may be used to:

• Purchase Norfolk Island Tourism products or services - Information collected when you purchase from Norfolk Island Tourism is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
• Respond to and provide information or documents for any investigation by police or law enforcement agencies of any kind at any time
• Respond to any official or parliamentary inquiry or Commission of Inquiry or Court orders of any kind at any time
• Any other use or disclosure permitted or required by the law applicable to Norfolk Island from time to time

We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Users have the right to request access to, correction of, or deletion of any personal information collected through Google Analytics and Hotjar. Additionally, users can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, and opt out of Hotjar tracking by following the instructions at Hotjar Opt-out.

Who we share your information with

We work with third-party service providers, including Google Analytics and Hotjar, to collect and process data related to the usage of our website. These providers may collect information about your interactions with the site as described in their respective privacy policies. 

Norfolk Island Tourism does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation, Car Hire, and Tour suppliers
• As indicated in the previous paragraph on use of your information
Norfolk Island Tourism provides the guest name, telephone number, address and email address for each booking made to the relevant supplier. Our suppliers require this information for the booking and if they need to contact you about the booking. Although Norfolk Island Tourism offers products from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose product you purchase via Norfolk Island Tourism. 
• Legal obligations
Norfolk Island Tourism may be required by law to disclose information provided by you to Norfolk Island Tourism for the purposes of obtaining products or services from Norfolk Island Tourism may also disclose information against someone who poses a threat to Norfolk Island Tourism’s interests (such as customer fraud) or whose activities could cause harm to others or as may be required by any law or order of any Court of law or by any police or law enforcement or any Australian national security agency.

How you control and access your information

Norfolk Island Tourism believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

• Booking information
If at any time you would like to alter the PII you provided to Norfolk Island Tourism in your booking, please contact us. 

• General
If at any time you wish to enquire about any of your PII that is stored by Norfolk Island Tourism please contact us.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices over accommodation block out periods or during special event periods may alter from the prices advertised. Contact us for further details.

Payment is due within 72 hours of receiving written confirmation from Norfolk Island Tourism. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy

For All Bookings: whilst we provide a Free Booking Service, cancellations by the client of confirmed bookings (where payment has been made) will attract a AUD$22.00 administration fee in addition to the Cancellation Fee of the Service Provider/Operator.  We reserve the right to offer alternative accommodation/car/tour of a similar standard in the case of the accommodation/car/tour operator overbooking or for any reason beyond our control.  Please view the operator's cancellation and indemnity policy before paying for your booking.

Tours

These tourism operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Compliance with the law

All persons making bookings and all accommodation suppliers as well as all tourism operators are required to comply at all times with all laws applicable to Norfolk Island from time to time.

Norfolk Island Tourism provides no guarantees, warranties nor assurances of any kind as to the holding of any required registration, license, permit or authorisation by any accommodation supplier or by any tourism operator or by any servant or agent or contractor of any of them (e.g. sale of food, liquor license or permit, sale of tobacco, business registration) at any relevant time.

All accommodation suppliers and all tourism operators using or wishing to use Norfolk Island Tourism booking services must at all times comply fully and adequately with all laws of Norfolk Island.

Any booking agreement and any disputes in relation to any booking as well as any contract made through Norfolk Island Tourism is governed at all times by the laws of Norfolk Island and the parties submit to the non-exclusive jurisdiction of the courts of Norfolk Island – this also applies to any dispute regarding these terms and conditions

DISCLAIMER

All information on this web site is correct at time of publishing. All businesses, accommodation suppliers, tourism operators and companies listed with Norfolk Island Tourism are or should be members of the Norfolk Island Tourism.

This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.

NO LIABILITY OF ANY KIND WHATSOEVER IS ACCEPTED BY NORFOLK ISLAND TOURISM FOR ANY AND ALL DEATHS, INJURIES, DISABILITIES, LOSSES OF ANY KIND OR NATURE AT ANY TIME, DAMAGE OF ANY KIND AT ANY TIME SUFFERED OR LIKELY TO BE SUFFERED AT ANY TIME ANYWHERE ARISING IN ANY WAY WHATSOEVER OUT OF OR IN CONNECTION WITH THE USE OR PROPOSED USE OR ATTEMPTED USE OF OR RELIANCE IN ANY WAY ON THE NORFOLK ISLAND TOURISM WEBSITE OR BOOKING SYSTEM OR ANY REPRESENTATIONS WHETHER ORAL OR WRITTEN MADE OR ALLEGED TO HAVE BEEN MADE BY ANYONE AT ANY TIME

Norfolk Island Tourism makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and each user (whether consumer or accommodation supplier or tourism operator) agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity, venue or supplier.

Any access or use of this site by any user is entirely at the user’s own risk. Norfolk Island Tourism shall also not be responsible and absolutely no liability of any kind is accepted for the propagation in any way of any computer worms, malware, hacks or viruses of any kind which are or may be transmitted from or through the site.